Exchange and Return

How do I exchange or return an item?

Items purchased on ToBeBlossom.ru (excluding partner items) that do not meet your expectations (fit, size, color) can be returned: please send a return request within 7 days after receipt of the order, not counting the day of receipt. Exchanges are processed through the return procedure.

To initiate a return, you need to:

  1. Call +7 (926) 347-09-37 or email sales@tobeblossom.ru to express your intention to return the item.
  2. A return request form will be sent to your email. You will need to fill it out, scan or photograph it, and send it back.
  3. The return request must be sent within 7 days after receipt of the order, not counting the day of receipt.
  4. Send the return item to: Podolsk, Stantsionnaya St., 22, Bld. 1a
  5. If using a courier, include the following in the package:
    • the items
    • the packaging and tags
    • the signed return request form
    • the cash or goods receipt (if available)
  6. Wait for an email confirmation that the return has been received. The refund will be processed within 3 business days of the item's arrival at the warehouse.

Possible shipping methods

CDEK, DHL, KSE, EMS, etc.

For more information on rates and delivery times, please contact the respective courier service.

Bring it to our warehouse yourself:

Podolsk, Stantsionnaya St., 22, Bld. 1a — please agree on the date and time in advance by phone +7 (926) 347-09-37. In this case you do not pay for the return delivery.

  • If a representative is returning the item on your behalf and the return request includes the client's bank details (for refund), a notarized power of attorney must be presented. Without it, the item will not be accepted for return.
  • If a representative is returning the item on your behalf and the return request includes the representative's bank details (for refund), the refund will be made to the representative's account. A notarized power of attorney is not required in this case.

* You can return an item without a receipt, and we will do our best to identify it for a refund. However, the company reserves the right to request additional proof of purchase. If you do not provide it, we may have to refuse the refund.

** A return request can be sent within 7 days after receipt of the order, not counting the day of receipt.

Who pays for delivery on a return

  • Delivery is a separate paid service; it is not included in the price of the item.
  • If an item does not fit or you do not like it, the cost of delivering the order is not refunded, and you pay for the return delivery: you send the parcel at your own expense, and if the item is collected by our courier or by CDEK under our waybill, its cost is deducted from the refund amount.
  • You do not have to pay for the return delivery if you bring the item to our warehouse yourself: Podolsk, Stantsionnaya St., 22, Bld. 1a (please agree on the date and time in advance by phone +7 (926) 347-09-37).
  • If you did not receive the order for reasons on your side (you refused it on delivery or before, did not collect it from the pickup point, or asked us to recall the parcel), we will refund the amount paid for the order within 3 business days after the order is returned to the warehouse, minus the cost of delivery in both directions: the actual cost, but not less than the amount you paid for delivery.
  • If an item is defective, you received the wrong size, color or model, something is missing from your order, or the delivery failed through our fault, we will refund the cost of that item and pay for the return delivery. The cost of delivering the order is refunded if the entire order is returned; if only part of the order is returned, the delivery cost is not refunded.

If you have any further questions about returns, please contact us at sales@tobeblossom.ru